Shipping policy

Last Updated: 11/02/2026

1. Company Information

This Shipping Policy applies to all orders placed through the British Care website (britishcare.ge).

British Care is a trading name operated by Anglo Geo Trade LLC, a company registered in Georgia.

Company Registration Number: 400449779
Legal Address: Georgia, Tbilisi, Gldani district, Mukhiani settlement, IVb micro/district, building 26, apartment 17
Contact Email: support@britishcare.ge
Website: britishcare.ge

2. Shipping Coverage

We primarily ship to addresses within Georgia. All orders are processed and dispatched from our facilities in Georgia.

If you require shipping to locations outside Georgia, please contact us at support@britishcare.ge to discuss availability and costs.

Standard Delivery

Our standard delivery fee applies to the following Tbilisi districts:

Vake
Saburtalo
Vera
Mtatsminda
Didube (central areas)
Chugureti
Avlabari
Ortachala

Orders within these areas are typically delivered within 1–3 business days after dispatch.

Deliveries Outside Standard Areas

Deliveries to districts outside the areas listed above, including outer residential zones, suburban developments, or regions outside Tbilisi, may incur additional shipping charges depending on distance and courier availability.

If your delivery address falls outside our standard zone, we will contact you after your order is placed to confirm any additional delivery fee and estimated delivery timeframe. Your order will proceed only after your confirmation.

Delivery timeframes for regional addresses may vary.

3. Processing Time

3.1 Order Processing

Orders are typically processed within 1-2 business days after payment confirmation
Business days are Monday through Friday, excluding public holidays in Georgia
Orders placed on weekends or public holidays will be processed on the next business day
You will receive an order confirmation email once your order has been accepted
You will receive a shipping confirmation email with tracking information (if available) once your order has been dispatched

3.2 Processing Delays

Processing times may be extended during:

Peak shopping periods (holidays, promotional events)
Inventory shortages
Circumstances beyond our reasonable control

We will notify you of any significant delays to your order.

4. Delivery Times

4.1 Estimated Delivery

Estimated delivery times are calculated from the date of dispatch, not the date of order placement.

Standard Delivery within Georgia:

Tbilisi: 1-2 business days
Other major cities: 2-4 business days
Remote areas: 3-7 business days

These are estimates only and are not guaranteed. Actual delivery times may vary depending on:

Your location
Courier availability
Weather conditions
Public holidays
Other circumstances beyond our control

4.2 Delivery Address

You must provide a complete and accurate delivery address
We are not responsible for delays or non-delivery caused by incorrect or incomplete address information
If you need to change your delivery address after placing an order, contact us immediately at support@britishcare.ge
Address changes may not be possible once the order has been dispatched

5. Shipping Costs

Shipping costs are calculated based on:

Delivery location
Order weight and size
Selected shipping method

Shipping costs will be clearly displayed:

During the checkout process before you complete your purchase
In your order confirmation email

5.1 Free Shipping

We may offer free shipping promotions from time to time. Terms and conditions will be specified during the promotional period.

6. Shipping Methods

We work with reliable courier partners to ensure your orders are delivered safely and efficiently..

Tracking Information:

Where available, tracking information will be provided in your shipping confirmation email
Not all shipping methods include tracking
You can contact us at support@britishcare.ge if you have questions about your delivery status

7. Delivery Process

7.1 Receiving Your Order

A signature may be required upon delivery
If you are not available to receive your delivery, the courier may:
- Leave a delivery notice with instructions for collection or re-delivery
- Attempt re-delivery on another day
- Return the package to a local collection point

7.2 Failed Delivery Attempts

If delivery cannot be completed due to:

Incorrect address information
Recipient unavailability after multiple attempts
Refusal to accept delivery

The order may be returned to us, and you may be responsible for:

Return shipping costs
Re-delivery fees (if you wish to have the order re-sent)

8. Order Tracking

If tracking is available for your shipment:

You will receive tracking information via email once your order is dispatched
You can use this information to monitor your delivery progress
Contact us at support@britishcare.ge if you have concerns about your delivery status

9. Damaged or Lost Shipments

9.1 Damaged Packages

If your order arrives damaged:

Inspect the package immediately upon delivery
Take photographs of the damaged packaging and products
Contact us at support@britishcare.ge within 48 hours of delivery
Provide your order number and photographs
We will arrange a replacement or refund as appropriate

9.2 Lost Shipments

If your order does not arrive within the estimated delivery timeframe:

Contact us at support@britishcare.ge
We will investigate with our courier partner
If the shipment is confirmed lost, we will arrange a replacement or full refund

10. Customs and Import Duties

For shipments outside Georgia (if applicable):

You may be responsible for customs duties, taxes, and clearance fees
These charges are determined by the destination country and are your responsibility
We are not responsible for delays caused by customs clearance
Refusal to pay customs charges may result in the package being returned to us, and you may be responsible for return shipping costs

11. Undeliverable Packages

If a package is returned to us as undeliverable due to:

Incorrect address
Refusal of delivery
Failure to collect from courier facility
Failure to pay customs duties (international orders)

We will contact you to arrange re-shipment. You will be responsible for:

Additional shipping costs for re-delivery
Any return shipping costs incurred

If you do not wish to have the order re-sent, we will process a refund minus:

Original shipping costs
Return shipping costs
Any applicable restocking fees

12. Shipping Restrictions

Certain products may have shipping restrictions due to:

Size or weight limitations
Regulatory requirements
Courier restrictions

If your order contains restricted items, we will contact you to discuss alternative arrangements.

13. Multiple Item Orders

If you order multiple items:

We aim to ship all items together whenever possible
If items are not available at the same time, we may ship your order in multiple packages
You will be notified if your order will be split into multiple shipments
You will not be charged additional shipping fees for split shipments unless otherwise agreed

14. Order Modifications and Cancellations

14.1 Before Dispatch

If you need to modify or cancel your order:

Contact us immediately at support@britishcare.ge
Include your order number
We will do our best to accommodate your request if the order has not yet been dispatched

14.2 After Dispatch

Once an order has been dispatched:

It cannot be cancelled or modified
You may refuse delivery and the order will be returned to us
Standard return policy terms will apply (see our Returns and Refunds Policy)
You will be responsible for return shipping costs unless the return is due to our error

15. Contact Us

If you have questions about shipping or need assistance with your delivery, please contact us:

Anglo Geo Trade LLC (trading as British Care)
Email: support@britishcare.ge
Address: Georgia, Tbilisi, Gldani district, Mukhiani settlement, IVb micro/district, building 26, apartment 17

We aim to respond to all shipping inquiries within 1-2 business days.